Privacy & Appointment Policy
Last updated 2 September 2026. This page explains what Ramachandra Ortho Care collects when you book or message us, how we use it, and the terms your token booking is made under. Plain language, no fine print surprises.
What we collect
Your name and phone number, whenever you book, whether on this website, on WhatsApp, or through the WhatsApp appointment form.
Your reason for visit, and anything you choose to share under “anything the doctor should know.”
The messages you send us on WhatsApp, so our assistant and our front desk can reply and help with your booking.
How we use it
To hold your token, confirm your slot, and reach you if the day’s schedule shifts.
To help reception recognise returning patients and keep your visit history straight.
That’s it. We don’t use your information for advertising, and we never sell it to anyone.
WhatsApp and Meta
When you message us on WhatsApp, that conversation runs on Meta’s WhatsApp Business platform, the same infrastructure every business on WhatsApp uses to send and receive messages, subject to Meta’s own privacy terms.
Our WhatsApp appointment form is end to end encrypted between Meta and our server (industry standard RSA and AES encryption), so the details you fill in are never sent or stored in plain text.
Where it’s stored
Bookings, patient records and the clinic schedule live in Supabase, a secure hosted database with encryption at rest.
Only clinic staff we’ve specifically approved can sign in and view this information, through a password protected staff dashboard.
How long we keep it
We keep your booking and visit information for as long as it’s useful to your ongoing care and to the clinic’s own records, in line with how any medical practice retains appointment history.
Your rights
You can ask us to correct, update or delete your information at any time, just call the clinic or message us on WhatsApp and we’ll take care of it.
Cookies
The patient facing site doesn’t use tracking or advertising cookies. The only cookie in play is a secure sign in cookie for clinic staff using the admin dashboard, nothing that follows patients around.
Appointment & token policy
Booking a slot is a request for a token, not a fixed appointment time. We confirm the exact time back on WhatsApp once the front desk checks it against the day’s actual schedule.
Please arrive a few minutes before your preferred window.
Miss your turn? No problem, it moves automatically to the next working day. No need to rebook.
Plans changed? Message us on WhatsApp or call the clinic and we’ll release your token for someone else.
The consultation fee (₹499) is payable at the clinic, not online.
Questions
Reach out anytime, we’re happy to explain any of this in more detail.